CERAMIC COATING

Warranty Terms

Element 119 warrants that with the proper application of System X™ Paint Protection by an Element 119 approved installer; your vehicle’s paint finish will remain protected against:

-Oxidation

-Loss of gloss

-UV Damage

-Acid rain

-Paint chalking

If any treated paint is shown to be adversely affected from exposure to these conditions or through normal use, as evidenced by a visible loss of paint gloss and providing that all of the terms of this warranty have been met, then such conditions will be remedied free of charge by Element 119, regional distributor and / or its authorized installers, who reserve the right to attempt repairs through professional surface reconditioning/ polishing before repainting the damaged area.

Applicable Vehicles and Period of Coverage

Coverage terms up to Lifetime, when annual service requirements are met. (See: Annual Inspection Below). Failure to undertake an annual service will irreversibly terminate the warranty.

System X Max G+, Max MF, Max

Model: Max  Warranty: LIFETIME WARRANTY

System X Diamond SS

Model: Diamond Warranty: LIFETIME WARRANTY

System X Pro+

Model: Pro+  Warranty: 6 Year Warranty

System X Crystal+

Model: Crystal+  Warranty: 2 Year Warranty

General Conditions

1. Warranty coverage is only valid if the Approved Applicator has issued a Warranty Card and which has been registered within 30 days of application.
2. The vehicle must remain registered, for the entire duration of the warranty, for legal non-commercial road use.
3. Only vehicles registered as passenger vehicles will be warrantied. Commercial vehicles of any kind will not be covered.
4. Vehicles over 3 months old are required to have a machine polishing carried out by an approved installer prior to application. Newer vehicles may also require a machine polish if advised by the approved applicator.
5. In the event of damage/repair to the surface (i.e. accident repair) the vehicle must be taken to an approved applicator for retreatment to the repaired area, at the owner’s expense, within 30 days.
6. Warranty is registered in the name of the vehicle owner and cannot be transferred.
7. Should a product reapplication be required (e.g. vehicle accident) you or your insurer are liable for a reapplication fee, determined by the approved applicator.
8. The vehicle exterior paintwork must be maintained and washed regularly, to Element 119’s recommendations, to prevent contamination build up (bi-weekly). After washing insure that no water is left to dry on the coated surface, particularly within the first two (2) weeks after installation. In the event that your vehicle is exposed to high mineral-content water (“hard” or “soft” water) like that from some automated car washes, sprinkler systems or tap water in some areas, then all coated areas need to be dried as soon as possible with a microfiber cloth. Any water that is left to dry may form visible ringlets, which should be wiped off with vinegar until the mineral deposit is removed, as soon as possible.
9. Successful registration must have been completed with true and accurate data, and a confirmation number must be saved.

Exclusions

1. Where the owner has deemed to have been careless, negligent or failed to maintain the exterior painted surface in the correct manner.
2. Pre-existing damage to the painted surface or any other treated part of substandard specification, materials or workmanship by vehicle manufacturer, their dealership, third-party supplier or modifier, or professional detailers not authorized by Element 119.
3. Damage to the coated surface by incorrect manual wash techniques, automatic car washes, brushes or contaminated wash tools that may cause abrasion or damage caused by a third party not authorized by Element 119.
4. Swirl marks, marring, scratches, scuffs, scrapes, chips to the painted surface.
5. Water spots – Water spots are caused by hard water (mineral deposits), which when left to dry on the paint may leave a stain, water spotting is not covered.
6. Failed Clear Coat – Peeling, Hazing and Fading or any claim for matters which are covered by vehicle manufacturers’ warranty.
7. Damage caused by collision, accidental damage, vandalism, malicious damage, fire, hail, flood, stones, collision, surface rust, rail dust, physical damage, paint overspray, water etch or vehicle manufacturer’ defects, or defects which may be covered under a manufacturers or dealerships protection plan.
8. Areas that have not been retreated after a paint repair.
9. Any loss of time or use of the vehicle while it undergoes inspections or treatments.

Touch-less car washes only. Never use a car wash with brushes.

Annual Inspections

1. Annual Inspections must be carried out by an approved applicator, within 30 days before or after the anniversary date of the last service to maintain the warranty.
2. Failure to undertake an annual inspection within the required period will void the warranty.
3. A fee determined by the approved applicator will be charged for the Annual Inspection, which includes – Exterior Wash, Decontamination, Crystal or Topcoat, and Inspection.
4. Annual inspections must be recorded within 30 days on SystemX.com

Limit of Liability (Claims)

1. Damage that may be covered under this warranty must be made aware to an approved applicator within 30 days, failure to comply will result in the warranty being terminated.
2. Claim determination is at the sole discretion of Element 119, either approving the repair/retreatment by an approved applicator or refunding the cost of product to the vehicle owner at a maximum of $1000 and terminating the warranty, whichever is less.
3. Any dispute arising under these terms and conditions shall be governed by the law of Litchfield County, Connecticut, USA. The involved parties agree to submit to the jurisdiction of that State.
4. Email reminders for annual inspections are a courtesy and not receiving one is not an acceptable reason for missing your inspection.

Definitions

Approved Applicator – An independently owned and operated business /company that has been approved by Element 119 or authorized distributor to apply Element 119 products.

To make a claim contact your installer or submit a request on SystemX.com

Geographical Limitations

Element 119 only provides warranty coverage in the USA and Canada. If you reside in a country outside these areas, please check with your local distributor about warranties offered through them.

System X LVP Warranty Terms

Coverage

System X expressly warrants to the vehicle owner that, for a period of three (3) years from the date of initial product installation, automotive interior surfaces and aviation interior surfaces that are treated with System X LVP Coating will be covered against food, drink, and bodily fluid staining. This Limited Warranty does not cover damage caused by dye transfer from clothing, other fabrics, or external contaminants. This Limited Warranty only applies to System X LVP Coating according to the terms and conditions contained in this agreement.

Warranty General Terms & Conditions

1. Initial application of product must be performed by a System X Approved Applicator;
2. Warranty coverage is only valid if the Approved Applicator has issued a Warranty Card, and on the condition that said Warranty Card has been registered within 30 days of application of the product.
3. The vehicle must remain registered for the entire period of the warranty.
4. Only vehicles registered as passenger vehicles will be warranted. Further, this agreement excludes vehicles used for commercial purposes at any time previous to, presently, or during the course of this warranty period.
5. Warranty is registered in the name of the vehicle owner and cannot be transferred.
6. System X must be notified in writing or via documented digital correspondence of any claim due to failure of product performance within 30 days of occurrence.
7. Any and all applications, repair work, or additional work on the coated surface must be carried out by an Approved Applicator.

Warranty Liability Limitations

This warranty shall not cover, nor shall System X accept liability for the following:

1. Hard water spots, marring, scratches, scuffs, scrapes, or other surface imperfections;
2. Pre-existing damage or deterioration;
3. Damage caused by dye transfer or other color transfer from clothing, fabrics, or other external contaminants;
4. Material types that are expressly excluded from this warranty, including but not limited to: Alcantara, natural wood finishes, dyed seats, carpets, textiles, instrument panels, and interactive computer screens;
5. Non-factory seats or aftermarket parts;
6. Use in non-automotive applications;
7. Unreasonable use of the product;
8. Unintended use of the product;
9. Faulty workmanship;
10. Any factory treated surface and/or deterioration thereof;
11. Or any claim covered by vehicle manufacturer warranty.

Warranty Invalidations

Warranty will be considered invalid if any of the following general conditions occur:

1. Failure to follow requirements enumerated in any terms, conditions, or standard practices of this warranty.
2. Damage to the vehicle prior to product application.
3. Damage caused by manufacturer defects.
4. Damage caused by alterations or modifications to the vehicle’s interior surfaces.
5. Damage caused by third-party products, abrasive compounds or polishes.
6. Damage caused by or resulting from a collision or vehicle accident, and failure to re-treat or repair damaged surfaces.
7. Damage caused by willful abuse.
8. Force majeure events including, but not limited to, extreme weather, fire, flood, civil unrest, or any other cause beyond the control of the parties to this contract.
9. Failure to maintain the vehicle according to commonly held standards and techniques recommended by System X.

Limit of Claims

1. Claim determination is at the sole discretion of System X.
2. System X will, at its sole discretion, remove the stain, remove the coating, or refund the cost of the coating within stated limits.
3. Any dispute arising from these terms and conditions shall be governed by the laws of Hartford County, Connecticut USA. The involved parties agree to submit to the jurisdiction of that county and state.
4. In the event of a warranty claim, this warranty is limited to the cost of the purchased System X LVP Coating or $250, whichever is greater.

Filing a Claim

1. To file a claim please complete the submission form at: https://www.systemx.com/warranty/
2. No other forms of submission will be accepted.
3. All fields are required.

Definitions

Approved Applicator – An independently owned and operated business / company that has been approved by System X or authorized distributor to apply System X products.

Geographical Limitations

System X only provides warranty coverage in the USA and Canada. If you reside in a country outside these areas, please check with your local distributor about warranties offered through them.